Multimac

Multimac · Legal

Terms and Conditions of Use

Last updated: 2026-07-16 · v1.0

These Terms and Conditions govern access to and use of the online store available at loja.multimac.pt (the "Store"), operated by Multimac Hito Innovation, S.A. By using the Store, the user fully accepts these Terms.

1. Provider identification

  • Name: Multimac Hito Innovation, S.A.
  • Tax number (NIPC): 500685908
  • Registered office: Azinhaga da Cidade 60, 1750-065 Lisbon, Portugal
  • Email: geral@multimac.hito.pt
  • Telephone: +351 21 81 61 360
  • Presence: Lisbon, Porto, the Algarve and the Centro region
  • Group: HITO Innovation

Multimac holds ISO 9001, ISO 14001 and ISO 27001 certifications.

2. Purpose and nature of the service

The Store is a platform for presenting equipment and for submitting operating renting proposals. The Store does not carry out outright sales of equipment and does not process any payment.

The business model is based exclusively on the operating renting provided by GRENKE ("GRENKE"), the partner financial institution. Multimac acts as an intermediary/introducer, making the catalogue available and collecting the data required to submit a renting proposal to GRENKE.

3. Proposal process via GRENKE

The process works as follows:

  1. The user selects the desired equipment and renting term;
  2. The user fills in the company data, including tax number (NIF/NIPC) and IBAN, as well as contact details and address;
  3. The Store submits the renting proposal to GRENKE through the B2F/Difrently technology platform/gateway;
  4. The user is redirected to the GRENKE portal to complete the process.

Submitting a proposal through the Store does not, by itself, constitute the conclusion of any contract. The approval decision and the conclusion of the renting agreement are the exclusive competence and responsibility of GRENKE, in accordance with its own criteria, terms and conditions. Multimac does not guarantee the approval of any proposal.

The renting agreement is entered into directly between the user (as a company) and GRENKE, governed by GRENKE's terms and conditions, which the user should review beforehand.

4. Prices

The prices displayed in the Store are indicative, expressed in euros and exclude VAT, unless otherwise stated. The actual rentals, financial conditions and other charges are defined by GRENKE within the scope of the proposal and the renting agreement.

The displayed values do not constitute a binding offer and may be subject to change, error correction or stock availability. [to confirm - pricing policy, renting terms and conditions with GRENKE]

5. Recipients and user obligations

The Store is intended exclusively for business clients (B2B) holding a valid tax identification number (NIF/NIPC). By using the Store, the user represents and warrants that:

  • They act within the scope of their professional or business activity;
  • They have authority to bind the company they represent;
  • The data provided (name, tax number, IBAN, contacts and addresses) is true, accurate and up to date;
  • They will not use the Store for unlawful purposes or contrary to these Terms.

The user is responsible for the accuracy of the data submitted and for the consequences arising from incorrect or outdated information.

6. Intellectual property

All content in the Store, including text, images, logos, trademarks, graphics, code and structure, is the property of Multimac Hito Innovation, S.A. or of third-party licensors, and is protected by applicable copyright and industrial property legislation. Its reproduction, distribution or use without prior written authorisation is prohibited.

7. Limitation of liability

Multimac endeavours to keep the Store's information correct and up to date but does not guarantee the absence of errors, inaccuracies or service interruptions. To the maximum extent permitted by law, Multimac is not liable for:

  • Approval or refusal decisions or contractual conditions set by GRENKE;
  • Temporary unavailability of the Store or of third-party platforms (GRENKE, B2F/Difrently, hosting);
  • Indirect damages or loss of profits arising from the use of the Store.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

8. Data protection

The processing of personal data within the scope of the Store is governed by the Privacy Policy and the Cookie Policy, which form an integral part of these Terms.

9. Governing law and jurisdiction

These Terms are governed by Portuguese law. For the resolution of any dispute arising from their interpretation or application, the courts of the district of [to confirm - e.g. Lisbon] shall have jurisdiction, with express waiver of any other, without prejudice to applicable mandatory rules.

10. Complaints book and alternative dispute resolution

Under applicable legislation, the user has access to the Electronic Complaints Book, available at:

Without prejudice to recourse to the courts, consumer disputes may be submitted to alternative dispute resolution (ADR) bodies. Note: as this is a B2B relationship, the consumer ADR regime may not be applicable. [to confirm - applicability of the ADR regime and indication of the competent body]

11. Changes to the Terms

Multimac reserves the right to change these Terms at any time. The version in force is always available in the Store, indicating the date of the last update.

  • Last updated: 2026-07-16
  • Version: 1.0